Refund policy
Return Policy – Important Notice
Please read our return policy carefully. By placing an order, you agree to the terms outlined below. No exceptions will be made.
Returning a Product
Timeframe
You have 30 days after receiving your product to request a return.
After this period, we are unable to offer a refund or exchange.
Conditions
To be eligible for a return, items must be:
- Unused
- In their original packaging
- In the same condition as received
For hygiene-sensitive products, the item must be thoroughly cleaned before initiating the return process.
Damage Due to Personal Use
We are not responsible for damage caused by:
- Misuse
- Negligence
- Improper handling
Only manufacturing defects are covered under this policy.
Exceptions
For hygiene reasons, the following items cannot be returned:
- Underwear
- Lingerie
- Other sealed hygiene products (once opened)
How to Start a Return
To request a return, please email info@beaumontmanchester.com with the following:
- Your order number
- Reason for return
- Photo of the item (in case of damage)
- Your contact details
Refunds
Procedure
Once we receive and inspect your return, we will notify you via email regarding approval or rejection.
If approved, your refund will be processed within 30 days and issued to your original payment method.
Delayed or Missing Refunds
If you have not received your refund after 30 days:
- Check your bank or card account
- Contact your payment provider
- If the issue persists, email info@beaumontmanchester.com
Return Costs
- Return shipping costs are the responsibility of the customer
- Shipping costs start from $25
- We recommend using a trackable shipping method
- We are not responsible for returns lost in transit
Return Address
All returns must be sent to our warehouse in Asia.
Exceptions – Defective or Incorrect Products
If you receive a defective or incorrect item:
- A replacement will be sent at no cost
- If the issue occurs again, you will receive a full refund
Order Cancellation
Orders cannot be cancelled after 24 hours due to our automated processing system.
Questions
For any questions, please contact:
info@beaumontmanchester.com