Refund policy

Return Policy – Important Notice

Please read our return policy carefully. By placing an order, you agree to the terms outlined below. No exceptions will be made.


Returning a Product

Timeframe

You have 30 days after receiving your product to request a return.
After this period, we are unable to offer a refund or exchange.


Conditions

To be eligible for a return, items must be:

  • Unused
  • In their original packaging
  • In the same condition as received

For hygiene-sensitive products, the item must be thoroughly cleaned before initiating the return process.


Damage Due to Personal Use

We are not responsible for damage caused by:

  • Misuse
  • Negligence
  • Improper handling

Only manufacturing defects are covered under this policy.


Exceptions

For hygiene reasons, the following items cannot be returned:

  • Underwear
  • Lingerie
  • Other sealed hygiene products (once opened)

How to Start a Return

To request a return, please email info@beaumontmanchester.com with the following:

  • Your order number
  • Reason for return
  • Photo of the item (in case of damage)
  • Your contact details

Refunds

Procedure

Once we receive and inspect your return, we will notify you via email regarding approval or rejection.

If approved, your refund will be processed within 30 days and issued to your original payment method.


Delayed or Missing Refunds

If you have not received your refund after 30 days:


Return Costs

  • Return shipping costs are the responsibility of the customer
  • Shipping costs start from $25
  • We recommend using a trackable shipping method
  • We are not responsible for returns lost in transit

Return Address

All returns must be sent to our warehouse in Asia.


Exceptions – Defective or Incorrect Products

If you receive a defective or incorrect item:

  • A replacement will be sent at no cost
  • If the issue occurs again, you will receive a full refund

Order Cancellation

Orders cannot be cancelled after 24 hours due to our automated processing system.


Questions

For any questions, please contact:
info@beaumontmanchester.com